How to view all support requests "tickets" within your organisation

Step 1 - Request access

Users will need to request access to view all support requests "tickets" within your organisation. To do this send our team an email and we can enable this on your account.

Step 2 - Login into our support portal

To access your own support requests and view all tickets within your organisation you will need to navigate to https://support.melinjo.co.nz and sign in, located at the top right. You will be able to use your Google or Microsoft account to sign in which will fast track your access.

Step 3 - Navigate to 'My activities'

Now that you're signed in, at the top left section will be your first and last name, clicking on this will open a menu that will let you open 'My activities'.

Step 4 - My requests, Requests I'm CC'd on and Organisation requests

Within 'My activities' you will be able to view the following.

My requests - Are all support requests you have emailed through or we have made on your behalf.

Requests I'm CC'd on - These are support requests you have been added to "CC'd" in by someone else.

Organisation requests - All support requests from users within your organisation can be found here.

Step 5 - Viewing a support request within 'My requests' and 'Requests I'm CC'd on'

Selecting a ticket from the list will bring up all public comments starting with the newest at the top. Along the right side will display information about this ticket like who submitted it from within your organisation and who currently is working on it from within Melinjo. You will also see the 'Status' and 'Priority of the ticket. If you would like to add any information, click on the 'Add to the conversation' to write a public comment.

Step 6 - Viewing a support request under 'Organisation requests'

Note(s)

You will only be able to view support requests that you are not the owner or CC'd into, you will not be able to add any public or internal comments.

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