How to use email to voicemail

About

Voicemail is available for all customers using our cloud voice platform. 

Initial Voicemail Setup

The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.

• From your VoIP Phone, dial *97

• Enter your mailbox number and default mailbox password, pressing # after each entry

• Follow the prompts to enter and re-enter your new password, pressing # after each entry

You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:

• Press 1 to save once completed

• Press 2 to listen to your new recording

• Press 3 to rerecord and try again

Congratulations - your mailbox is now set up and ready for use.

Check Voicemail via your phone

From your VoIP Phone, dial *97 > enter your mailbox number and password:

• Press 1 to listen to new messages

  • To save a message, press 1

  • To replay a message, press 2

  • To delete a message, press 7

  • To return to the main menu, press 0

• Press 2 to listen to saved messages

Change Voicemail Settings

Post the initial Voicemail setup, you have the option to make changes to settings when required.

• From your VoIP Phone, dial *97 > enter your mailbox number and password

• Press 5 to access settings > and choose from the following options:

  • Press 1 to record your name

  • Press 2 to change your greeting

  • Press 3 to change your password